A chatbot for your cosmetics store
Shoppers ask what suits their skin, what's in a cream and whether it's OK for sensitive skin. MOON Chat answers from the descriptions and ingredient lists in your catalog. It doesn't give medical advice.
What people ask when they buy cosmetics online
"What works for my skin?"
It first asks about the shopper's skin type. Then it recommends from the products you've described for that skin type.
"What's in it?"
It reads the ingredient list in your catalog and answers what was asked: whether there's fragrance or retinol, or what SPF it has.
"I have an allergy. Can I use it?"
It only says what's on the ingredient list. It never promises a product is safe for someone's skin, and it can point the shopper to a dermatologist.
"Is it vegan? Is it tested on animals?"
It only answers if the information is in the description or your rules. If it isn't, it tells the shopper it doesn't know for sure.
Answers whenever shoppers ask
Evenings and weekends
Lots of questions come in the evening, when nobody's there to answer. MOON Chat replies right away, and in the morning you'll find every conversation in your dashboard.
Voice messages
On a phone, many people would rather talk. The shopper taps the microphone, says what they're looking for, and MOON Chat understands and replies.
On Instagram or WhatsApp too
If you get questions in your messages, MOON Chat can answer there too, with the same catalog. You add the channels from your dashboard.
What to have in your catalog
- The ingredient list for every product
- The skin type, in the description or the category
- Labels like vegan or fragrance-free, where they're true
What it doesn't do
- It doesn't give medical advice or diagnose anything
- It doesn't promise effects that aren't in the product description
- It doesn't say a product is safe for an allergy
Questions about the cosmetics store chatbot
No. It recommends products from your catalog and says what's written about them. For a skin problem, the shopper should ask a doctor.
It tells the shopper it doesn't have that information and can ask for a phone number or email, so someone from your team can reply.
Yes, as an add-on channel on any plan, like Messenger, WhatsApp and Telegram. You connect it from your dashboard. Channel prices are on the pricing page.
Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify and PrestaShop, plus any store with a Google product feed. Details on the integrations page.
A monthly subscription, based on your plan: how many conversations you have and how many products your store has. The amounts are on the pricing page.
See also the chatbot for perfume, furniture or clothing and shoes. Or everything it does in an online store.
Add it to your cosmetics store
Try it for 30 days. If you don't continue, you don't pay anything.