A chatbot for your furniture store
People buy furniture with a tape measure in hand. They ask about sizes, materials, colors and delivery dates. MOON Chat answers from your catalog, and when someone wants to talk to a person, it sends you their phone number.
What people ask when they buy furniture online
"Will it fit?"
It takes the dimensions from your catalog and compares them with the space the shopper describes. It only shows what fits, for example under 2.40 m wide.
"What is it made of?"
It gives the material and finish from the description: chipboard, MDF, solid wood, fabric. If it isn't written down, it doesn't guess.
"Do you have it in grey?"
It looks for that color in your catalog and shows it with its own photo. If you don't have it, it tells the shopper straight away.
"Is it assembled? When will it arrive?"
It answers from your rules on delivery, assembly and lead times, including for made-to-order pieces.
For the orders people think twice about
Hesitant shoppers aren't lost
For a sofa or a bedroom set, many people want to talk to someone. MOON Chat asks for their phone number and sends it to you by email or on Telegram, with the whole conversation.
Know what you need before you call
You tell it what else to ask, like the delivery city or the room size. The answers are saved next to the contact.
"When is my sofa coming?"
On Gomag, WooCommerce and Shopify, MOON Chat tells the shopper their order status and tracking number, after checking the order is theirs.
What to have in your catalog
- Dimensions in centimeters: width, depth, height
- Material and color, in the description or in attributes
- Delivery times and assembly, in the chat rules
What it doesn't do
- It doesn't say a piece fits if its dimensions aren't listed
- It doesn't promise delivery dates or assembly you haven't written down
- It doesn't take payment in the chat. Orders are completed in your store's cart
Questions about the furniture store chatbot
Yes, if the dimensions are written in your catalog: in the name, the description or the attributes. It compares them with the space the shopper describes and recommends what fits.
From the chat rules. A button reads the delivery and returns pages on your website and suggests the rules, and you decide what stays.
Yes. Your dashboard shows the orders placed after a conversation, with their value. This works on Gomag, WooCommerce and Shopify.
Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify and PrestaShop, plus any store with a Google product feed. Details on the integrations page.
A monthly subscription, based on your plan: how many conversations you have and how many products your store has. The amounts are on the pricing page.
See also the chatbot for perfume, clothing and shoes or cosmetics. Or everything it does in an online store.
Add it to your furniture store
Try it for 30 days. If you don't continue, you don't pay anything.