MOON ChatMOON Chat or Tidio: which one for your store
Tidio is a large live chat platform with an AI agent called Lyro. MOON Chat is an AI chatbot built for online stores in Romania. Below you can see where each one is stronger.
Tidio and MOON Chat, point by point
| Tidio, with Lyro AI | MOON Chat | |
|---|---|---|
| Answers from the store catalog | Shopify and WooCommerce. On other platforms, through the API with a developer, or from a feed on the Plus plan | Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify, PrestaShop and any website with a Google feed |
| Product cards in the chat | yes, with photo, price and "Add to cart" (Shopify, WooCommerce) | yes, with photo, price and a button to the product |
| Stock | from the synced catalog | from the catalog, plus a check on the product page with every recommendation |
| Where's my order | on Shopify, by email and order number | on Gomag, WooCommerce and Shopify, with the tracking number |
| Romanian language | yes, one of Lyro's 48 languages | yes, designed for Romanian from the start |
| Live chat with agents | yes, plus tickets and email in one place | not on the website, it sends you the customer's contact right away; on Messenger, Instagram and WhatsApp you step in and the bot goes quiet |
| Messenger, Instagram, WhatsApp | yes | yes, as an add-on, plus Telegram |
| Leads | yes, through Flows and forms | yes, from the conversation, by email, Telegram or CRM |
| How you pay | separate plans for live chat, Lyro and Flows; Lyro by the number of AI conversations | fixed monthly subscription, no cut of your sales |
| Starting price | Lyro from $32.50 a month billed annually, for 50 AI conversations | on the pricing page |
| Trial | 7 days for Lyro | 30 days, on your own store |
Data about Tidio checked in October 2026 on tidio.com/pricing and in the Tidio documentation. It may change, so check their website too.
The big difference
Tidio is built around live chat. Lyro sits on top of it and handles the simple questions, and the rest goes to your team. If you have people working the chat, it's a good choice.
MOON Chat starts from your catalog. It reads the products from your store, checks stock and takes the customer to your cart, where the order is placed as usual. It has no window for agents. When someone wants to talk to a person, it sends you their phone or email right away.
Choose Tidio if
- you have people answering in the chat and want a shared inbox with email
- you need tickets and a helpdesk, on top of the chatbot
- you're on Shopify or WooCommerce and want "Add to cart" right in the chat
Choose MOON Chat if
- you're on Gomag or PrestaShop and want your products read without a developer
- you want customers to find out on their own where their order is
- you want a fixed subscription that's easy to plan for
Questions about MOON Chat and Tidio
Yes. Romanian is one of the 48 languages Lyro can answer in, if you turn it on in the settings. MOON Chat is designed for Romanian from the start, with diacritics.
The chat window can go on any website, so on Gomag too. For Lyro to know your products, Tidio only has integrations for Shopify and WooCommerce. On other platforms you need the API and a developer, or the Plus plan for a feed. MOON Chat reads the Gomag catalog through the API, connected from the dashboard.
No. MOON Chat answers on its own. When a customer wants a person, it asks for their phone or email and sends them to you right away, by email or on Telegram. On Messenger, Instagram and WhatsApp you can step into the conversation any time, and MOON Chat goes quiet there. If you want agents in your website chat, Tidio is a better fit.
It depends on how many conversations you have. With Tidio, live chat, Lyro and Flows are paid separately, and Lyro by the number of AI conversations. MOON Chat has a fixed monthly subscription, based on the size of your store, with no cut of your sales. The amounts are on the pricing page.
Remove the Tidio snippet from your website, add the MOON Chat line and connect your catalog. MOON Chat also reads your website pages, so it knows about shipping and returns. Everything is done from the dashboard, without a developer.
Yes, for 30 days, on your own store. If you don't continue, you don't pay anything, and after the trial there are no exit penalties.
See also MOON Chat vs Smartsupp, how to choose a chatbot for your store, the integrations and pricing.
Try MOON Chat on your store
30 days, on your own products. If you don't continue, you don't pay anything.