MOON ChatA chatbot for your online store that knows what's in stock.
MOON Chat knows the products in your store. It recommends with photo, price and link, checks stock and tells customers where their order is. It works on Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify, PrestaShop and any store with a product feed.
The customer says what they want and the chatbot finds it
With site search, you have to guess the right word. In the chat, customers explain in their own words, and MOON Chat shows them the right products, only from what you have in stock.
From the question to the cart
Recommends from your catalog
The catalog comes in through the API or your feed. MOON Chat shows only products that exist, with the exact price.
Asks the right question
If someone writes "I'm looking for a gift", it asks one short question and only then recommends.
Checks stock
Sometimes a feed says a product is in stock when it isn't anymore. MOON Chat checks the product page before it recommends it.
Knows where the order is
Status, total and courier tracking number, straight from your store, on Gomag, WooCommerce and Shopify. An order is shown only to the person who placed it.
Suggests one more item
You tell it which products go together. It suggests one extra product, after the customer has decided.
See sales from the chat
Your dashboard shows the orders placed after a conversation and what they're worth.
You don't lose the customer
If you don't have the product or the person hesitates, it asks for their phone or email and sends it to you.
Voice messages
Customers can talk instead of typing. Included from the Plus plan up.
Asks for reviews
After a conversation that ended well, it offers your Google or Trustpilot link.
It works with the store you have
You don't change your theme or your website. We only need your catalog, through the API or the feed you already give to Google, Meta and TikTok.
| Platform | Catalog | Recommendations and leads | Order status |
|---|---|---|---|
| Gomag chatbot | API | yes | yes, with tracking number |
| WooCommerce chatbot | API or feed | yes | yes, with tracking number |
| Shopify chatbot | App Store app | yes | yes, with tracking number |
| PrestaShop chatbot | feed | yes | in progress |
| Other store with a Google feed | XML, CSV or TSV | yes | — |
| Store without a feed | read from the website | yes | — |
"In progress" means it isn't available on that platform yet. Details for each platform →
Every store gets different questions
Pick your kind of store and see what shoppers ask.
Perfume
Scent notes, gifts, EDT or EDP, testers.
Perfume store chatbot →Furniture
Sizes, materials, colors, delivery and assembly.
Furniture store chatbot →Clothing and shoes
Sizes from your guide, fabrics, returns and exchanges.
Clothing store chatbot →Cosmetics
Skin type, ingredients, allergies, no medical advice.
Cosmetics store chatbot →It handles large catalogs too
- 10,000 products sync in 1.3 seconds, on our test catalog
- It finds the right product in under 10 milliseconds
- It cleans up duplicates and prices written in different formats on its own
What it doesn't do
- It doesn't take payment in the chat. The order is completed in your store's cart
- It doesn't invent reviews or "best seller" claims
- It doesn't sell a different product as the one requested
- For car parts, it doesn't promise compatibility without data in the catalog
Questions about the store chatbot
From your catalog, through the API or the feed you already give to Google, Meta or TikTok. If you don't have a feed, it reads the catalog from your website.
Yes, through the API: catalog, stock, order status with the courier tracking number, and orders from the chat. You add the snippet once, under Design, in Global JavaScript.
Yes. On both you get recommendations, stock checks, order status with the tracking number, and leads. On Shopify, you install MOON Chat from the Shopify App Store and pay the subscription through Shopify.
No. Sold-out products aren't suggested, and stock is also checked on the product page in case the feed is behind.
A fixed monthly subscription, with no cut of your sales. It depends on how many conversations you have and how big your catalog is. Setup is paid once. The amounts are on the pricing page.
Your dashboard shows the orders placed after a conversation and their value, which products it recommended and what people clicked.
Still choosing? See how to choose an AI chatbot for your store and the comparisons with Tidio and Smartsupp. Only a business website? Website chatbot.
You'll find more about chatbots for online stores on the MOON Chat blog (in Romanian).
See it on your products
Try it for 30 days on your store. Or send us your link and we'll build a demo for you.