A chatbot for your clothing and shoe store
People buying clothes online have one worry: will it fit? MOON Chat answers size questions from your size guide, says what the item is made of and explains returns, so shoppers can order with confidence.
What people ask when they buy clothes and shoes online
"What size should I get?"
It answers from your size guide, with the centimeters for waist, chest or insole. Without a guide, it doesn't guess the size.
"Does it run small or large?"
If you've noted this on the product or in your rules, it tells the shopper. Otherwise it gives the measurements from the guide, to compare with what they have at home.
"What fabric is it?"
It takes the composition from the description, for example 95% cotton, plus the care instructions if you have them.
"If it doesn't fit, can I exchange it?"
It explains returns and exchanges based on your policy: how many days, under what conditions and how to send the package back.
What it does besides sizes
Recommends from your stock
"I'm looking for a dress for a wedding." MOON Chat asks one question, then shows a few styles in stock, with photo and price.
Something that goes with it
Once the shopper has decided, it suggests one matching product, just once, like a belt for those trousers. You choose what goes together.
See what shoppers ask
You can read every conversation in your dashboard. You quickly see which products get size questions and what information is missing from your website.
What to have in your catalog
- A size guide in centimeters, on your website or in the rules
- The fabric composition, in the product description
- Your returns and exchange policy, on a page of your website
What it doesn't do
- It doesn't guarantee a size will fit
- It doesn't make up measurements that aren't in your guide
- It doesn't take payment in the chat. Orders are completed in your store's cart
Questions about the clothing and shoe store chatbot
From the chat rules. A button reads your website pages, including the size guide, and suggests the rules. You check them and approve them.
It only answers from the measurements in your guide and never promises that a size will fit. The choice stays with the shopper.
Yes. It replies in the language the shopper writes in, which helps if you also ship abroad.
Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify and PrestaShop, plus any store with a Google product feed. Details on the integrations page.
A monthly subscription, based on your plan: how many conversations you have and how many products your store has. The amounts are on the pricing page.
See also the chatbot for perfume, furniture or cosmetics. Or everything it does in an online store.
Add it to your clothing store
Try it for 30 days. If you don't continue, you don't pay anything.