MOON ChatAn AI chatbot for Gomag stores
Gomag is a popular Romanian e-commerce platform. MOON Chat connects to your Gomag store through the API. It recommends products from your catalog, checks stock and tells customers where their order is, including the courier tracking number. You add the snippet once, from the CSS/JS Editor.
The customer asks about a package and MOON Chat checks Gomag
It asks for the order number or phone number and replies on the spot with the status, the courier and the tracking number. It doesn't show the address or any other details.
The data comes straight from your store
The catalog
Products, prices, photos, categories and brands, through the Gomag API. It updates on its own once or twice a day, depending on your plan.
Stock
Sold-out products aren't suggested. Before it sends a product, MOON Chat also checks its page.
Orders and tracking numbers
Status, total, courier and tracking number. When Gomag also has the package's status at the courier, the customer sees it right in the chat.
Sales from the chat
Orders placed by people who left their phone or email in the chat show up in your dashboard, with their value.
Information pages
If you want, it also reads your shipping, returns and warranty pages.
Read-only
The API token has read-only rights. MOON Chat doesn't change anything in your store.
How to add it to Gomag
Create your account
At app.moonchat.ro/start, enter your store address. We usually detect on our own that it runs on Gomag.
Connect the API
In Gomag, under Settings → API, create a token with read rights on products, categories, brands, orders and tracking numbers. Paste it into your dashboard.
Add the snippet to your theme
Design → active theme → CSS/JS Editor → Global JavaScript tab. Paste the line you get at the end and save.
Don't want to use the API? It also works with your Google Shopping or Facebook feed, but without order status. If the chat doesn't show up right away, give it a few minutes, because Gomag caches the theme.
What customers ask and what they get
"What do you recommend for…?"
If the question is vague, MOON Chat asks one thing, then shows a few products with photo, price and link.
"What's the difference between these two?"
It compares products based on what's in the catalog: price, brand, description. It doesn't invent specs.
"Where's my order?"
It asks for the order number or phone number and replies with the status and tracking number. If there's no tracking number yet, it says so honestly.
"How long does shipping take?"
It answers from your rules and your shipping page. If it doesn't know, it asks for a phone number and sends it to you.
Questions about the Gomag chatbot
No. We only need a read-only API token, which you create yourself under Settings → API. You can delete it from Gomag any time.
Yes, with the Google Shopping or Facebook feed from Products → Feeds. You get recommendations, stock and leads. Order status needs the API.
Yes. In Gomag, the number in the customer's email can differ from the internal one. MOON Chat looks up both, and without a number it searches by phone or email.
Once a day on Start, twice a day on Plus and Pro. For an urgent price change, click "Sync catalog" in your dashboard.
A monthly subscription, based on how many conversations you have and how big your catalog is. Order status and orders from the chat are included from the Plus plan. The amounts are on the pricing page.
Yes, for 30 days, on your own store. If you don't continue, you don't pay anything. Or send us your link and we'll build a demo for you.
See also the chatbot for online stores and all integrations. Our blog has step-by-step Gomag guides in Romanian.
Turn it on for your Gomag store
Try it for 30 days on your products. Or send us your link and we'll build a demo for you.