A chatbot for your perfume store
Nobody can smell a perfume on a website. So shoppers ask: what notes does it have, what is it similar to, is it a good gift? MOON Chat answers from your catalog and shows them the right perfumes, with photo, price and stock.
What people ask when they buy perfume online
"Do you have something like my perfume?"
MOON Chat searches your catalog for the notes in your descriptions: vanilla, oud, iris, citrus. It shows two or three perfumes in stock that have them.
"What should I get as a gift?"
It asks one thing first, like who it's for or which notes they like. Then it recommends, within the budget the shopper gave.
"EDT or EDP?"
It briefly explains the difference in concentration and shows the versions you carry, with the size from your catalog.
"Is it original? What's a tester?"
It answers from your rules: where your perfumes come from, what a tester looks like in your store and what guarantee you give.
How shoppers get to the cart
Cards with photo and price
Every recommended perfume shows up with a photo, the price and a button to its page. From there, the shopper adds it to the cart.
Only what's in stock
Before recommending, it checks stock on the product page. It won't send a shopper to a sold-out bottle.
Misspelled names
Perfume names are hard to spell. MOON Chat finds the product even when the shopper gets a letter wrong.
What to have in your catalog
- The scent notes, in the description or in attributes
- The concentration and size, for example EDP 100 ml
- Who it's for: women, men or unisex
What it doesn't do
- It doesn't make up notes that aren't in your catalog
- It doesn't say how long a perfume lasts unless you wrote it down
- It doesn't take payment in the chat. Orders are completed in your store's cart
Questions about the perfume store chatbot
Then it recommends by name, brand, category and price. The more complete your descriptions, the better the recommendations.
Only if it's written in your catalog or your rules. Otherwise it tells the shopper it doesn't have that information, so it never gives a made-up number.
From the catalog synced with your store. Before it shows a perfume, it checks stock once more on its page, in case the feed is behind.
Gomag (a popular Romanian e-commerce platform), WooCommerce, Shopify and PrestaShop, plus any store with a Google product feed. See what you get on each platform on the integrations page.
A monthly subscription, based on your plan: how many conversations you have and how many products your store has. The amounts are on the pricing page.
See also the chatbot for furniture, clothing and shoes or cosmetics. Or everything it does in an online store.
Add it to your perfume store
Try it for 30 days. If you don't continue, you don't pay anything.