MOON ChatAn AI chatbot for PrestaShop stores
MOON Chat learns your catalog from your store's Google Shopping feed or through the Webservice. It answers customers from your products, checks stock and sends you the details of people who want to be contacted.
The customer leaves a phone number instead of leaving
MOON Chat only recommends what you have in stock. If it can't find what the person wants, it asks for their phone or email and sends it to you by email or on Telegram.
Your catalog, from the feed or the Webservice
The product feed
Any Google Shopping feed module. Name, price, photo, category and availability, just like for ads.
Or the Webservice
A key with read rights on products. Photos only come from the feed, though, so for product cards with photos the feed is the better choice.
Stock
Sold-out products aren't suggested. Before it sends a product, MOON Chat also checks its page.
Information pages
If you want, it also reads your shipping, returns and warranty pages.
Leads
Phone, email and name, sent by email, on Telegram or through a webhook to your CRM.
Order status
It isn't available on PrestaShop yet. When someone asks about an order, MOON Chat asks for the order number and phone number and sends them to you.
How to add it to PrestaShop
Create your account
At app.moonchat.ro/start, enter your store address and choose PrestaShop if we haven't detected it already.
Add your catalog
Paste your feed address into the dashboard. "Test feed" shows you right away how many products it found, plus the first product.
Add the snippet
At the end of your theme's footer.tpl file, or through a module that adds code to the page footer.
No feed? Create a key under Advanced Parameters → Webservice, with read rights on products, and paste it into your dashboard.
What customers ask and what they get
"What do you recommend for…?"
It asks what it needs to, then shows a few products in stock, with photo, price and link.
"Do you still have it in stock?"
It answers from the catalog and checks the product page. If it's sold out, it says so and suggests something else.
"How much is shipping?"
It answers from your rules or your shipping page. If it doesn't know, it asks for a phone number.
"Where's my order?"
It takes the order number and phone number and sends them to you, so you can reply. It doesn't make up statuses.
Questions about the PrestaShop chatbot
Any Google Shopping feed, in XML, CSV or TSV. It's the same file you already give to your ad platforms.
The feed, if you have one, because it also brings in product photos. The Webservice is the option when you don't have a feed, with a read-only key.
Not on PrestaShop yet. Recommendations, stock checks and leads work the same as on the other platforms.
Once a day on Start, twice a day on Plus and Pro. For an urgent change, click "Sync catalog" in your dashboard.
A monthly subscription, based on how many conversations you have and how big your catalog is. The amounts are on the pricing page.
Yes, for 30 days, on your own store. If you don't continue, you don't pay anything. Or send us your link and we'll build a demo for you.
See also the chatbot for online stores and all integrations. Our blog has product feed guides in Romanian.
Turn it on for your PrestaShop store
Try it for 30 days on your products. Or send us your link and we'll build a demo for you.